LifeFlight Job Openings

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LifeFlight Job Openings

LifeFlight of Maine is always looking for highly skilled, motivated, and compassionate professionals across all of our disciplines, clinical care, aviation, and communications. LifeFlight is an elite but humble team that works to support all of Maine’s emergency care EMS and hospital clinicians and public safety professionals with aviation and ground critical care medicine.

Administrative Assistant

  • Reports To: Director of Aviation Services with matrix to LOM/LFAS Office Manager
  • Job Location: Primary: Bangor

Position Summary:

Administrative Assistant for LifeFlight of Maine is responsible for performing various administrative, secretarial support data entry, and operations support duties understands and follows the organization’s policies, procedures and standards; is an independent worker, meeting the day-to-day needs of the LifeFlight of Maine and LifeFlight Aviation Services. The position reports to the Director of Aviation Services with a matrix to the LOM/LFAS Office Manager.

The primary function of this position is to support the LFAS Chief Quality Inspector and LOM and LFAS Operations.  The position is at the front door of the LOM/LFAS facility and serves as reception, including directing inquiries in person, telephone, or electronic to designated personnel.

The position requires excellent customer service skills, close attention to detail, and the ability to successfully manage multiple priorities with flexibility, dependability, and adaptability.  Additional duties will include general secretarial and clerical skills, including at a minimum, typing correspondence, filing, supporting shipping and receiving, and reconciliation of aviation parts.

Essential Duties:

LOM / LFAS Reception and Office Support:

  • Answers the telephone in a professional manner. Screens calls, takes messages, and directs calls appropriately.
  • Performs reception and secretarial duties, i.e. typing, dictation, correspondence, preparing reports and memos.
  • Types and develops a wide variety of materials such as correspondence, reports, forms, excel and data applications and other documents.

Operations Support:

  • Maintains a variety of complex files and records and is comfortable working on a desktop or laptop computer
  •  Sorts, logs and distributes all incoming mail. Identifies mail that needs immediate attention.
  •  Maintains an organized, efficient filing system.

Aviation  Support:

  • Supports aviation functions including ordering, receiving, shipping, and reconciling parts orders and documenting parts movements.
  • Compiles information and data for and assists in the preparation of statistical and narrative reports
  • Accurately and efficiently enters data according to established processes.
  • Supports Chief Quality Inspector activities
  • Completes special projects as required.
  • Supports Director of Aviation Services with correspondence and communications with vendors, FAA, and airports.
  • Supports Chief Quality Inspector and Director of Maintenance with reconciliation of vendor invoices for monthly airframe and engine support agreements and scheduled and unscheduled inspections.
  • Maintains all FAA files and licensing as required by the Director of Aviation Services
  • Supports scheduling as directed by the Chief Pilot

Customer Service

  • Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service.
  • Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times.
  • Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way).
  • Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer’s problem.
  • Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations.
  • Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place.
  • Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist.

Competency / Skills:

  • Self-directed and able to work independently and flexibly in a fast paced environment
  • Strong organizational experience and skills to manage high volumes of correspondence and purchasing
  • Strong computer skills
  • Able to gain general working knowledge of a broad scope of topics and apply that knowledge to perform job functions
  • Excellent oral and written communication skills
  • Ability to analyze and interpret data and apply gained knowledge in the performance of job functions
  • Good interpersonal skills and ability to interact with people having diverse backgrounds and job experiences
  • Strong people and project management skills and ability to facilitate diverse groups to reach successful outcomes within desired timelines
  • Able to quickly learn new skills as needed to perform job functions
  • Ability to work comfortably across multiple software:
  • MSOffice
  • Adobe
  • Database: MSAccess, MSSQLServer
  • Able to become competent with additional software as needed

Position Requirements:

  1. Three years’ experience working in active office management
  2. Bachelor’s degree preferred
  3. Excellent driving record

Physical and Job Requirements:

  1. Primarily office setting (well-lit and ventilated)
  2. Requires sitting for long periods of time with extensive computer use
  3. Occasional travel to the LifeFlight of Maine bases of operation (Bangor and Sanford)
  4. < 20 lbs. of occasional lifting
  5. Ability to communicate in person and over the telephone.
  6. Some walking between departments.
  7. The position requires scheduled travel to Augusta and Bangor for LifeFlight business.  The applicant:
  8. Must have a valid license to operate a vehicle,
  9. No restrictions to legally and safely operate vehicle.
  10. All candidates are subject to a pre-employment background check, and may be disqualified from employment based on the results of that check

Aviation Maintenance Technician

  • Reports To: Director of Maintenance and/or Maint. Supervisor
  • Job Location: Primary: Base as Assigned. Secondary: Bangor. Lewiston, Sanford, Camden

Position Summary:

Responsible for ensuring program aircraft are maintained to airworthiness standards prescribed by applicable regulations, airworthiness directives, company policies, and industry best practices. Coordinates maintenance activities with the DOM, Base aviation staff, and LFAS leadership as applicable. Works collaboratively with other members of the team.
Schedule: This position has different schedule configurations including 4 on/4 off, 5/2 or 7-on/7-off. After hours call requirement during days on for some positions.


  1. Responsible to have a thorough knowledge of and compliance with Federal Aviation Regulations (FAR), Applicable AAIP, MEL’s, and LFAS General Operations Manual guidelines (GOM).
  2. Performs daily inspections to assigned aircraft. Performs reviews of aircraft, reviews aircraft records, documents discrepancies, and makes repairs per the GOM as applicable.
  3. Performs repairs scheduled and unscheduled maintenance activities to the assigned aircraft.
  4. Updates and maintains maintenance manuals, service bulletins, parts books, and regulatory updates, and other technical directives as required and or directed.
  5. Coordinates ordering, shipping, and receiving of parts, supplies, tooling and warranty claim parts with the program base of operations, vendors and manufacturers.
  6. Coordinates aircraft maintenance scheduling with the lead mechanic, DOM or designee.
  7. Prepares and maintains documentation related to work activities in accordance with regulations.
  8. Maintains a clean, safe, and orderly work environment and corrects any hazardous or unsafe practices as reports them per LFAS policy.
  9. Performs similar duties on an on-call basis as directed by the DOM or designee.
  10. Weekend call and holidays as directed in addition to travel to and between LFAS base sites as directed to assist with maintenance needs.
  11. Track maintenance needs, inspection, registration, and arrange maintenance needs with outside vendors for LifeFlight of Maine or LFAS surface vehicles assigned to the base site.
  12. Attend training, may travel and time away from home.
  13. Performs other duties as assigned.
    Skills and abilities:
  14. Ability to build and maintain positive relationships with team members in the flight department and throughout the health system.
  15. Ability to apply regulatory and technical information to various situations.
  16. Ability to analyze and troubleshoot technical/inspection issues; provide guidance and resolution to problems and issues with the aircraft.
  17. Ability to conduct activities requiring lifting, carrying, pushing or pulling-up to 50 lbs on a frequent basis.
  18. Operates hand and power tools measurement instruments designed to maintain the aircraft.
  19. Operates hoists, trucks and ancillary support equipment as necessary

Requirements, Education, And/Or Experience:

  1. Airframe and Power Plant (A&P) license.
  2. Two years minimum turbine aircraft maintenance experience.
  3. Preferred Minimum two (2) years Turbine Helicopter Maintenance experience.
  4. Preferred previous Leonardo and/or King Air experience, as applicable to assignment.
  5. Preferred completion of OEM approved training program.
  6. Requirements set forth by contracted entities to include, but not limited to, vaccination requirements.

Working Conditions/Physical Demands:

Working conditions in or near aircraft and/or an aircraft hangar environment on a daily basis and may be exposed to loud aircraft noise, fumes, gases, odors, dust particles, and mechanical and electrical hazards.